April 17, 2020

9 a.m. to 12 p.m.


Hôtel OMNI Mont-Royal
1050, rue Sherbrooke Ouest
Montréal (Québec) H3A 2R6


Free participation for ACCQ members
Online registration required
25 participants maximum


Cancellations must be made by sending a written notice to the ACCQ by email at info@accq.qc.ca at least five (5) working days before the activity begins. Otherwise an administrative fee of $ 50 will be charged to the participant. Participant substitution is accepted. The Association reserves the right to cancel the activity if there are insufficient registrations.


We need to understand that performance feedback should be constructive, focused and to the point. Effective feedback can resolve conflicts, overcome problems and improve individual and team morale. If you are skilled at giving effective feedback, your team will be more motivated, which leads to better performance.

This workshop will provide managers with a model designed to help them get their message clear when providing positive and constructive feedback. By the end of the session, participants should be able to understand the key features of the D.E.S.C. model as well as begin using to model to provide positive and constructive feedback to their employees.


  • Provides specific rather than general feedback
  • Feedback is based on observable behaviour (When you see it say it)
  • The feedback is descriptive rather than evaluative
  • The purpose is to share information rather than giving advice
  • The feedback is constructive rather than destructive


  • Individual reflection
  • Group exercises
  • Role plays


1. Icebreaker

a.Targeted to group

2. Habits of effective leadership

3. The DESC Model

a. Theoretical presentation

i. D – Describe the situation or behaviour

ii. E – Express the impact or emotion

iii. S – Ask for a Solution

iv. C – Get a commitment and explain the consequences

b. Role playing

c. Group discussions

4. Conclusion

a. How do you intend to use this model in your place of work?


Charles Flageole, M.A.

Mr. Flageole has been employed by the Cégep de la Gaspésie et des Îles since January 2016. He first taught in the program “Technique de comptabilité et gestion”, then held a management position on one of the college’s campuses located in Carleton-sur-Mer. Since September 2018 Mr. Flageole holds the position of Coordinator of Research and Innovation.

Before joining the collegiate education field, Mr. Flageole, worked in the federal public service for more than 25 years. Among other things, he held a position as a training and organizational development advisor, which allowed him to facilitate a number of leadership workshops in various skills development programs for managers.